FAI Consultancy has completed an AI Readiness Assessment with The Montague on the Gardens, part of Red Carnation Hotels.
During an intensive workshop, leaders from across the hotel examined where AI could genuinely improve operations, support employees and strengthen the guest experience.
The assessment identified priority opportunities, underlying data and process gaps, and practical workflows the team could begin exploring immediately. The result was a structured 12-month roadmap, giving the hotel a clear and responsible route from AI interest to implementation.
Rather than beginning with software, the project focused on the hotel’s operational priorities, existing ways of working and readiness for change.
The Montague pilot marks the beginning of FAI Consultancy’s work with leaders across Red Carnation Hotels, helping the group explore how AI can be introduced practically, responsibly and with hospitality firmly at its heart.
