At Extra-Help® Maidenhead & Windsor (also covering Marlow & Ascot), our aim is to help everyone. I am passionate about assisting our elderly population to remain independent in their own homes by providing support with housekeeping and shopping, as well as allowing busy people more opportunity to enjoy time with friends and family.
- Be mentally prepared to start a business.
- Add your personality to the brand. Create and identity and communicate your mission.
- Strategy and planning is essential to successfully penetrate all distribution channels
- Engage with your community
- Hire the right people and lead from the front
- Go into stealth mode, timing is everything
- Know your audience, know your customer. Foster good relationships
- Remain agile and innovative
- Seek customer feedback and learn to change direction
- Make marginal gains and achieve small wins
- Create a customer success strategy
- Find a mentor and focus on retention plus growth