I’ve been overwhelmed (several times over) by the positive impact the SBS win has had on my business - including £15,000 worth of new business in a matter of days and a huge boost to my company's profile from LOTS of local media coverage. I'm still buzzing with inspiration from Theo’s positive energy at the SBS Event. Great to be reassured that although it is early days for Harrogate Motorhomes I'm on the right track and the hard work and long hours will all be worth it!
WHERE WOULD YOU GO?
Imagine the freedom of the open road: the freedom to choose where to go and when, as the mood takes you. The freedom to travel, relax and sleep in perfect comfort wherever you choose. The freedom to stop for a cup of tea or a bite to eat at the seafront, overlooking the lake or simply at the roadside. You don’t have to worry about pre-determined itineraries or pre-booking hotels. Your motorhome is fully self-contained so you don’t even need to stay on campsites every night.
Whether you fancy a weekend trip to the Yorkshire Dales, a touring holiday of some of the many beautiful parts of the UK, a longer tour of Europe or a trip to a sporting event or festival, hiring a luxury motorhome from Harrogate Motorhomes would be ideal.
We would be delighted to wave you off on your very own motorhome adventure and to welcome you back as one of our many repeat customers.
The Harrogate Motorhomes story began in 2010 after I tried to find a local motorhome hire company which would allow me to take my dogs. I couldn't find one so decided to start my own company with four very simple values:
1. FULLY INCLUSIVE PRICES: Unlike our competitors we have a fully-inclusive pricing structure with no hidden costs. We provide lots of luxury extras as standard. The price you see really is the price you pay!
2. EXCEPTIONAL CUSTOMER SERVICE: We are a family-run business and pride ourselves on our personal customer service; we go the extra mile to ensure you have a perfect holiday.
3. PET FRIENDLY: We recognise that your dogs are very much part the family and we ensure they are well catered for with non-slip bowls, dog bedding & towels, balls, a frisby and a spiral tether provided at no extra cost.
4. CLEANLINESS: Your motorhome will be fully valeted and spotlessly clean ready for your collection (you would never know that we are dog-friendly!)
These simple values have been the foundation of our early success and we have rapidly grown from one motorhome originally operating from our home in Follifoot to seven motorhomes from our new, larger premises in central Harrogate. We're not resting on our laurels and have ambitious plans for the future. Watch this space...
After 20 years in the public sector as a Firefighter and HSE inspector I'm an "accidental entrepeneur" on a steep learning curve, but here's what I've learned so far:
POSITIVE THINGS HAPPEN TO POSITIVE PEOPLE! An optimistic outlook is essential in business; project positive energy and people, including customers, will be attracted to you.
DO WHAT YOU LOVE AND LOVE WHAT YOU DO. If you're not passionate about your business then go and do something else.**
DON'T HARBOUR REGRETS or dwell on when things didn't go so well. Learn from your mistakes and move on.
GO THE EXTRA MILE. The most effective forms of marketing are third party recommendations and repeat business from happy customers. Go the extra mile and pay attention to detail to ensure that every single customer, even the smallest or lowest-margin customer has the best possible experience.
**OK, I stole this one from Theo. Which leads on to another top tip: Try to learn something from every positive person you meet!