Winning #SBS has given our business a real push on the marketting front, with two radio interviews and two newspaper articles, and another round of media coverage to come following the #SBS meeting in March.
We are the only murder mystery company to win #SBS (so far) so that's quite a credential!
Jo Smedley is the managing director of Red Herring Games LTD, a UK based company which began trading in April 2007.
Red Herring Games supplies Award winning murder mystery games for all ages and all types of event, from DIY game kits, gifts and props, through to full event management.
Since winning SBS we've branched into wholesale with Crime-Time, have a subscription service: Cosykiller, and have now Franchised as Red Herring Events.
Our aim has always been to provide our customers with:
Excellent value for money.
Clear content ratings.
Excellent customer service.
We have always taken our customer service very seriously and unlike other companies our customer service doesn’t stop with a sale. We are available for help and support every step of the way. Our service is personal. No one gets a "stock" response and we're always happy to help.
Never lose that personal touch and call customers from time to time - it always surprises them!
Always go the extra mile - people don't expect it anymore and it makes their experience with you unique and memorable.
Always smile when answering the phone, and treat all your customers like family / royalty (whichever service is better! ;-).)
Remember to say thank you to other businesses and people who help.
Finally, be proactive if you ever make a mistake - and ALWAYS apologise, preferably in person on the phone, even if you're an on-line business.
If you love a good mystery why not join in with our free email mystery "A Peculiar Scent" where you can win a mystery prize!