In today’s difficult economic climate customer service is more crucial than ever and can give you the advantage you’re looking for and a mystery shopping service could provide the essential difference between you and your competitors
Our clients want to find out more about how their own staff represent their company, and we help them accurately measure, learn, and get feedback from real customers, empowering organisations to make a real and positive difference to the person who matters most ... the customer.
With major investment in new technology, we are able to offer clients speedier access to results and a fuller picture of the customer experience as well as defining where product knowledge training is needed.
We are able to provide a bespoke online questionnaire with your own login details to access results almost immediately.
Listen to your customers.
Be helpful - even if there’s no immediate profit in it.
Employ a specialist company like THE SECRET SERVICE