IncludeDeaf Verified listing

Victoria started learning British Sign Language (BSL) at the age of 14, when her cousin Max was diagnosed as profoundly deaf. What began as a way to communicate quickly became something much deeper. She became immersed in the Deaf community and found a strong sense of connection and belonging.

She began her career at the British Deaf Association, travelling across the UK to share the organisation’s work. She later established and led a support service for the Deaf community in Camden, followed by working within a specialist mental health service for Deaf people. There, she worked on projects to improve access to information around the Mental Health Act and wider mental health support.

These experiences exposed something important.

Not just communication gaps, but patterns. Systems. Moments where exclusion was happening quietly, often without anyone noticing.

Alongside this, Victoria trained and qualified as a Registered Sign Language Interpreter (RSLI), graduating from UCLAN in 2005.

As an interpreter, she worked across a wide range of environments including the BBC, Metropolitan Police, Houses of Commons, councils, health authorities, and major corporate organisations. She also interpreted for Prime Minister David Cameron at Vodafone’s Newbury HQ.

Shortly after qualifying, Victoria founded terptree.

terptree was built with a clear mission: to change the world for Deaf people by improving access to communication. Through interpreting services, training, and partnerships with organisations, terptree helped thousands of interactions work better in the moment.

But over time, another pattern became clear.

Interpreting was solving the moment, but not the system that created the barrier in the first place.

The same issues were repeating.
The same gaps were appearing.
The same responsibility was falling back on Deaf people to navigate communication.

That insight marked a turning point.

Victoria realised that if real change was going to happen, organisations needed more than services. They needed a way to see what they were currently missing, and a system to help them design inclusion properly.

This led her to establish IncludeDeaf.

IncludeDeaf exists to name the invisible patterns that shape Deaf lives, helping organisations recognise where exclusion quietly occurs and redesign the moments where it happens.

Together, the IncludeDeaf system helps organisations understand Deaf experience, build communication confidence, redesign customer experiences, and create workplaces where Deaf people can truly thrive.

It gives organisations a practical way to see where exclusion is happening, take action in real moments, and embed inclusion so it becomes part of how things work every day.

Victoria brings a rare combination of lived insight, frontline experience, and systems thinking. She helps organisations move beyond awareness into practical, lasting change.

Outside of work, she enjoys spending time with her partner, family, two children and their dog, Blue. She has a real love for travel and exploring new places, alongside a passion for theatre, music and great food.