Thanks to winning Theo Paphitis SBS on 02/12/2012 there has been a great buzz around our business due to the extra Twitter followers we have gained. We are all buzzing too!
A career spent within the customer service and hospitality industries coupled with a strong sales and marketing background ensures Chris Talbot and team at Assured Customer Experience deliver consistent results for their clients.
Our clients benefit from confidential mystery shopper feedback which can be used to benchmark service levels and focus on areas of concern.
Benefit from our cost effective solutions;
Online guest feedback surveys
Give your customers a confidential method to provide feedback on their experience via Smartphone, PC or Mac. The survey incorporates your logo and branding.
Overnight mystery guest audits
Detailed feedback on the complete hotel guest experience.
Telephone mystery shopping
Recorded sales enquiries supplied with comprehensive report.
Social media management
Complete social media channel management.
Driving sales through mystery shopping feedback. Identifying areas of a business that could be more profitable.
I have a proven track record of increasing revenue and am a motivated and forward thinking leader, working with clear objectives, excellent communication and leading by example every day.
Never give up
Listen to all feedback
Never think you know more about your clients needs than they do
Always give brilliant service
Stand up for what you believe in
Be the best